Tower Department Descriptions and Contacts

• To verify how an allotment/bank draft is paying out for a client.
• Allotments handles the entering of information from the B4/PPA forms into the system so when the money starts it will pay out as long as the amounts on the forms and the money being received match.
• If you need to provide special instructions on an allotment or bank draft. Special instructions may be any of the following:
  • Paying out an allotment a specific way other than on paperwork. These requests must be in writing.
  • Requesting a refund of a balance from an allotment/bank draft. These requests must be in writing.
  • Requesting an allotment or bank draft funds be held for further instructions or refund. These requests must be in writing.
  • Your inside contact can assist with these request. If you are unsure who that contact is we can provide that information to you.
• If you need B4/PPA forms they should be located out on the website. If they are not there allotments can assist with uploading them for you to print as you need copies.
• PLEASE NOTE: We can only give agents information on the business that they or their sub-agents have written. Tower needs permission from the client to disclose any information to another agent or any other party. You may call into Tower on a conference call so the client can give us permission to discuss their business with another individual.

Insurance - Click here for contact information for issues regarding B4's, applications, insurance policies, or policy providers

• If you are an agent who sends your B4’s and applications to Insurance and you want to verify if the paperwork or application has been received.
• If you are calling about the status of a Boston Tower or American Labor policy.
• If a client needs to file a claim with Boston Tower or American Labor, have them contact the insurance department. If the policy is with another provider you should direct them to contact the particular provider.

Insurance can be contacted by calling (800) 437-1670 and choose the option for Insurance. Direct extensions for contacts in Insurance are Missy – ext. 260 and Danielle – ext. 234.

• If you are calling about Insurance commissions you did not receive.
• If you feel there was a mistake in the commission received.
• Any other questions on commissions.

To speak to someone about commissions you can call (800) 437-1670 and use the following extensions, Deb Wolf – ext. 236 / dwolf@towerinsur.com.